Refund policy

Last updated: August 28, 2026

Valley Cards accepts eligible returns of defective and non-defective products within 30 days of delivery.

Condition requirements

• Products sold as new: must be returned in the same delivered condition, factory-sealed, unused, and unopened.
• Products sold as used: must be returned in the same condition in which they were delivered, with the same included components.

Products that do not meet these condition requirements may be ineligible for a refund unless the product was defective, damaged in transit, incorrect, or materially misdescribed.

Start a return

Email support@valleycards.shop within 30 days of delivery and include your order number and reason for the return. Do not mail a return until Valley Cards provides return instructions.

Return label and fees

Valley Cards provides a free downloadable return label for an approved return. There is no restocking fee.

Refund timing

After the returned product is received and inspected, an approved refund is issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the credit.

Exchanges

Exchanges are not accepted. Return an eligible product for a refund and place a new order if the preferred product is available.

Incorrect or damaged orders

Contact support promptly if an order is damaged, incomplete, incorrect, or materially different from the listing. Keep the product and packaging while the issue is reviewed.