Frequently Asked Questions

Does Valley Cards hold the products it lists?

Yes. Every listed product is physically held and shipped by Valley Cards.

What does new mean?

New products are factory-sealed, unused, and unopened.

How are used products described?

Used products are visually inspected using the actual listing photographs. Review all images, included-component details, and product-specific condition notes before ordering.

Where do you ship?

We ship within the United States. Orders are normally handled in 1-2 business days, Monday through Friday. Estimated transit is 4-6 business days, for an estimated total of 5-8 business days. Shipping methods, charges, and any free-shipping eligibility are shown at checkout.

Do you accept returns?

Eligible new and used products may be returned within 30 days of delivery. New products must remain sealed and unopened. Used products must be returned in the same condition in which they were delivered. Valley Cards provides a free downloadable return label, charges no restocking fee, and does not offer exchanges. See the Returns and Refunds Policy.

How do I contact support?

Email support@valleycards.shop. Phone and business contact details are listed on our contact page.